Showing posts with label Support. Show all posts
Showing posts with label Support. Show all posts

31 Oct 2013

Revamped Wiki Help Site

The Autodesk Wiki Help site has had a major overhaul and is now faster, more streamlined, and brings a new visual style which closer matches the theme of the main Autodesk site.  The information contained within is now more up-to-date for your 2014 products and services.


Do bear in mind though; while it can provide information on tools and techniques, it still can't solve your problems - unlike us here at Micro Concepts.

If you have a support contract with us, do remember to give us a call on 01223 716 214 if you encounter any issues, or if you just need clarification on any of the advice listed on the wiki site.

6 Dec 2012

Support of SQL Server 2012 with Vault 2013

Autodesk Vault 2013 (all editions) and all previous releases of Vault are not supported with SQL Server 2012.


Possible support of SQL Server 2012 with the next version of Vault will be reviewed.

This is an extract from the Cracking the Vault, Manufacturing Community Blog

5 Dec 2012

Windows 8 Support for Autodesk products

Autodesk intends to support many of the key products on Windows 8 and will add additional products to the list of products supported on Windows 8 as updates and future versions are released. Autodesk Product Support will provide its best effort to assist customers who have issues with products that are not currently supported.

The Autodesk products listed below have been tested and are confirmed as working correctly on Microsoft Windows 8 operating system:
  • Autodesk 3ds Max 2013
  • Autodesk 3ds Max Design 2013
  • Autodesk Maya 2013
  • Autodesk MotionBuilder 2013
  • Autodesk Mudbox 2013
  • Autodesk Softimage 2013
  • Autodesk SketchBook Designer 2013
Note: This technical solution will be updated as new Windows 8 compatibility information becomes available.

13 Sept 2011

Software installed/required by Vault Server 2012

You may need to repair, reinstall or uninstall\reinstall all or some of the components that Vault Server 2012 uses and need to know what those components are.

The following list contains all of the components that are installed by Vault Server 2012:
  • MSI Runtime 4.5 ( installed by framework)
  • .NET Framework Runtime 3.5 SP1
  • .NET Framework Runtime 3.5 SP1 Language Pack
  • Microsoft WSE 3.0 Runtime
  • Microsoft SQL Server 2008 Express
  • Microsoft MSXML 6
When uninstalling the components, do so in this order,
  • Autodesk Vault <version> 2012 (Server)
  • Microsoft SQL Server 2008 Express 
  • Microsoft SQL Server 2008 Native Client
  • Microsoft MSXML 6
  • Microsoft WSE 3.0 Runtime
  • .NET Framework Runtime 3.5 SP1 Language Pack
  • .NET Framework Runtime 3.5 SP1
  • Internet Information Services